Angela W Eqg

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Verified Reviewer
| map-marker Silver City, New Mexico

I tried reaching out to report a problem with your home and Rently asked me to pay. That is not good business,

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I showed your property and the door would not close and lock. I tried to call you to report the issue . No person answered the phone, I go online to report the issues and it was requested I pay to tell you there is a problem with your door. I am not sharing my credit card information with you. WORST experience ever!
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Cons:
  • No humans to report issues to

Preferred solution: A phone number that will allow Real Estate Agents to report problems without paying or registering a credit card,

User's recommendation: Get a phone number that realtors can report problems without paying.

David R Vgg

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Verified Reviewer

Need new door lock

Rently - Need new door lock
On 7/30/23 a large thunderstorm knocked out Power all over Branson Missouri where we live The Power was out for 11.5 hrs. When The power was restored our rently lock On the front door did not work. We reported To our property mgr Mynd Property mgr They sent a third party company to check lock..he said there was moisture in lock box and it was not fixable. We are in our 5th day Of not being able to lock our front door. At this point, nothing has been done About the situation, and we have a security Situation...if I receive no remedy I will replace our lock with a manual locking system. If I need to return to your company Please provide info to do that...unit#180611 106 Oxford Dr bldg 6 unit 4 Branson MO 65616 David Rennich 214-422-****
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Loss:
$250
Pros:
  • Easy use
Cons:
  • Power outage

Preferred solution: I will when I replace lock

Lisa W Nsx

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Verified Reviewer
| map-marker Redmond, Washington

Trying to reset my password

Rently - Trying to reset my password
I was trying to look 209 Hawthorne Trail In Macon Georgia But Ive Forgotten It Im Trying To Reset It But It Wont Let Me
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User's recommendation: Remember your password

Raheel Bnp
map-marker Jonesboro, Georgia

Pause on my account

Im very upset about my account I spoke to customer service who has told me I have suspicious activity outside of the country on my account and I cant use my account for 2 years so I guess Im screwed as far as touring the homes this is crazy
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Scott R Nut

Trying to rent a house

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Customer service rep is rude and doesnt seem like she has time to help. We are very close to saying forget Rently and use someone else. We have 85000 in the bank I get a SSI check once a month for 3300 my mother in law who we are caregivers for because she has Alzheimers and is bed ridden. My wife has POA plus we have papers from the attorney where my wife gets paid 7200 a month for taking care of her mother. But yet we cant get anywhere with Rently
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Loss:
$165
Cons:
  • Customer service is non existent

Preferred solution: Full refund

User's recommendation: Don’t pay for the application it seems like that is all they want

Anonymous
map-marker Kannapolis, North Carolina

Accout

I was told that my accounts was suspended and could not be told why and that it could not be reinstated also not given a reason or refund
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User's recommendation: Don’t depend on Rently

Neta Ben
map-marker Dallas, Texas

Emergency

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We believe your property is being used in a scam. The back door has been broken into. The person is having renters pay for an application fee and deposit.
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sherline s Dqr

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Verified Reviewer

Unable to view homes

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Rently stop me from viewing homes, no explanation. I wrote support took yall 4 weeks to get back to me, and when your did talking about can't take the hold off because of violation. What violation? No explanation, what can I possibly have violated viewing to many houses at once. Very confused. Yall need to do better with yall support team.
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Pros:
  • Do better with communication

Preferred solution: Apology

1 comment
Guest

Literally same thing for me and my Bf!!!

Ian F Kfq

Scammed

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I was scammed for $2400 & now my 15 year old son & myself are homeless with all my savings depleted.
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Loss:
$2400

Preferred solution: Full refund

User's recommendation: Don’t use unless you can meet with someone & have them verify who they are

Margo A Ekg

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Verified Reviewer
| map-marker Rio Rancho, New Mexico

Cant open

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Found this aptnon marketplace. I spoke with the owner. I have her 100.00 for application then she told us to meet her there no one showed. The next morning shecall at 6 AM reminding me to be here at 12. My husband and I were thete15 miearl. Valle her numerously times wear just about homeless so losing this apt is breaking our heart!!!give back 100.00ldont use tently
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Loss:
$100

Preferred solution: Full refund

Jenean Ugk
map-marker Leander, Texas

I couldn't get in home. I need a refund.

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My daughter paid for us to view 3 houses and the app would not give her a code because she was not in front of the house. The link I was texted didn't work. Thus I paid and downloaded the app and could not get a code even though I was in front of the house. We spoke to 3 different Rently representatives who all said something different and no one was able to help us. No one could give us a code. The code finally given from the app was wrong and didn't match the numbers on the box. The same thing happened with the listed house down the street. No one can meet you at a house. Now I'm back in Texas and can't view houses in Georgia in 30 days. We both need to be refunded.
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User's recommendation: Work with live real estate agents

Tanisha S Wmk

Account paused

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I have been using rently now for over 2 years. One day it just stopped working. After almost 2 month I was able to speak with someone for them to tell me it was computer generated for the pause there was nothing they can do. He told me I would have to find another way to view the properties which is contact the agent or owner. So unfair.
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Pros:
  • Very convenient
Cons:
  • Box is damaged and one time the door know fell off

Preferred solution: Able to view properties I'm trying to move in the next 2 months.

Hell T
map-marker Miami, Florida

Pissed

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I have paid the so called 2.99 twice and have yet to be able to get into a single home for the last 2 months and 15 homes in the Ft Myers area. Today 5/10/23 I was trying to set up to see some more homes again when I couldn't do anything on the First Key Homes & Mainstreet Renewals listings. I was on the phone between Rently and First Key for 3 hours straight to find out that Tently has suspended my account. Rently suspended my account an can not tell me why or fix the problem. I have 3 weeks to get out of the place I am now and because of this I can not deal with any other realtor that also deals with Renly. Not sure (yet) what this companies deal or scam is but I'm glad I found out about Rently threw internet before I gave any sort of down payment because it looks like they have scammed a lot of people
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User's recommendation: DO NOT USE ANY REALTOR THAT USING THIS COMPANY

Real Estate Expert Talks

"I'm a Huge Proponent of Building a Home" Ty Wilde About Real Estate Industry

Sep 15, 2020

To help every potential homeowner find answers to their most important real estate questions, we’ve invited Ty Wilde Realtor & New Home Construction Specialist. In this video interview, we asked Ty to share his vast experience and give expert advice on whether to build a house or buy a house, what’s the best time to buy a house, what to consider during the house inspection, and more.

Read full article
Ty Wilde
Ty Wilde

Ty Wilde is the Utah Realtor and New Home Construction Specialist with over 15 years of experience. He helps people to go through the process of buying or selling a home.

Danita H Fdi

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

No lock box No serial number No customer service.

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This is not reliable, have been to several properties and experience the same problem, then it locks you out for 24hr. Clearly someone is not doing their job!
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Preferred solution: A live person on the phone.

User's recommendation: Don't waste your gas use a realtor.

Anonymous
map-marker Atlanta, Georgia

To get inside trying to group the resident at 3939 Kendall Circle Loganville Georgia

No one seem to be able to help me I kept getting change from department of department from then I called progress and a car rental and I still didn't get assisting a sit by that house me and my wife almost an hour and a half trying to get in no one seem to be able to help us then to find a call tell me to hold on and hang up on me
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Margo A Hlq

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

I got taken again from a FAKE RENTLY person trying to rent " their".apartment. Rently has to keep a eye out for who is using their site!! DO NOT BUY ANYTHING OFF OF FACEBOOK MESSENGER!!!!!!!

Updated by user May 24, 2023

Absolutely NOT

Original review May 23, 2023
This guy's name is Kevin Dunn and the other is Logan Robinson. I've contacted BBB. And the Atty Generals and of course my bank if your renting from an apt or condo call the front office to verify it. These people have to be stopped
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Loss:
$175

Preferred solution: Full refund

User's recommendation: Do not use Rently,!!!

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