Rently
Rently Overview
The aggregated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Rently has 1.6 star rating based on 14 customer reviews. Consumers are mostly dissatisfied.
25% of users would likely recommend Rently to a friend or colleague.
- Rating Distribution
Pros: Do better with communication, Easy use, Very convenient.
Cons: Box is damaged and one time the door know fell off, Customer service is non existent, No humans to report issues to.
The aggregated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Rently has 1.6 star rating based on 14 customer reviews. Consumers are mostly dissatisfied.
25% of users would likely recommend Rently to a friend or colleague.
- Rating Distribution
Pros: Do better with communication, Easy use, Very convenient.
Cons: Box is damaged and one time the door know fell off, Customer service is non existent, No humans to report issues to.Recent recommendations regarding this business are as follows: "If you don't need to be in connection with them avoid", "Get a phone number that realtors can report problems without paying.", "Don’t pay for the application it seems like that is all they want", "Don’t depend on Rently", "Remember your password".
Most users ask Rently for the refund as a solution to their issues.
Consumers are not pleased with Customer service and Location. The price level of this organization is high according to consumer reviews.
Media from reviews
Top Rently Reviews
"Smoke alarm keeps going off"
I have been calling someone for two hours now with a constantly ringing smoke alarm going off. I am trying to find out what I need to do, but there has been no...
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Hamilton, Ohio
Smoke alarm keeps going off
I have been calling someone for two hours now with a constantly ringing smoke alarm going off. I am trying to find out what I need to do, but there has been no response from this horrible company.
User's recommendation: If you don't need to be in connection with them avoid
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Silver City, New Mexico
I tried reaching out to report a problem with your home and Rently asked me to pay. That is not good business,
I showed your property and the door would not close and lock. I tried to call you to report the issue .
No person answered the phone, I go online to report the issues and it was requested I pay to tell you there is a problem with your door.
I am not sharing my credit card information with you. WORST experience ever!
- No humans to report issues to
Preferred solution: A phone number that will allow Real Estate Agents to report problems without paying or registering a credit card,
User's recommendation: Get a phone number that realtors can report problems without paying.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerNeed new door lock
On 7/30/23 a large thunderstorm knocked out
Power all over Branson Missouri where we live The Power was out for 11.5 hrs. When
The power was restored our rently lock
On the front door did not work.
We reported
To our property mgr Mynd Property mgr
They sent a third party company to check lock..he said there was moisture in lock box
and it was not fixable.
We are in our 5th day
Of not being able to lock our front door.
At this point, nothing has been done
About the situation, and we have a security
Situation...if I receive no remedy I will replace our lock with a manual locking system. If I need to return to your company
Please provide info to do that...unit#180611
106 Oxford Dr bldg 6 unit 4 Branson MO 65616
David Rennich
214-422-****
- Easy use
- Power outage
Preferred solution: I will when I replace lock
Trying to rent a house
Customer service rep is rude and doesnt seem like she has time to help. We are very close to saying forget Rently and use someone else.
We have 85000 in the bank I get a SSI check once a month for 3300 my mother in law who we are caregivers for because she has Alzheimers and is bed ridden.
My wife has POA plus we have papers from the attorney where my wife gets paid 7200 a month for taking care of her mother. But yet we cant get anywhere with Rently
- Customer service is non existent
Preferred solution: Full refund
User's recommendation: Don’t pay for the application it seems like that is all they want
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Redmond, Washington
Trying to reset my password
I was trying to look 209 Hawthorne Trail In Macon Georgia But Ive Forgotten It Im Trying To Reset It But It Wont Let Me
User's recommendation: Remember your password
Jonesboro, Georgia
Pause on my account
Im very upset about my account I spoke to customer service who has told me I have suspicious activity outside of the country on my account and I cant use my account for 2 years so I guess Im screwed as far as touring the homes this is crazy
Dallas, Texas
Emergency
We believe your property is being used in a scam. The back door has been broken into. The person is having renters pay for an application fee and deposit.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerUnable to view homes
Rently stop me from viewing homes, no explanation. I wrote support took yall 4 weeks to get back to me, and when your did talking about can't take the hold off because of violation.
What violation? No explanation, what can I possibly have violated viewing to many houses at once.
Very confused. Yall need to do better with yall support team.
- Do better with communication
Preferred solution: Apology
Scammed
I was scammed for $2400 & now my 15 year old son & myself are homeless with all my savings depleted.
Preferred solution: Full refund
User's recommendation: Don’t use unless you can meet with someone & have them verify who they are
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Rio Rancho, New Mexico
Cant open
Found this aptnon marketplace. I spoke with the owner.
I have her 100.00 for application then she told us to meet her there no one showed. The next morning shecall at 6 AM reminding me to be here at 12.
My husband and I were thete15 miearl. Valle her numerously times wear just about homeless so losing this apt is breaking our heart!!!give back 100.00ldont use tently
Preferred solution: Full refund
Kannapolis, North Carolina
Accout
I was told that my accounts was suspended and could not be told why and that it could not be reinstated also not given a reason or refund
User's recommendation: Don’t depend on Rently
Leander, Texas
I couldn't get in home. I need a refund.
My daughter paid for us to view 3 houses and the app would not give her a code because she was not in front of the house. The link I was texted didn't work.
Thus I paid and downloaded the app and could not get a code even though I was in front of the house. We spoke to 3 different Rently representatives who all said something different and no one was able to help us. No one could give us a code. The code finally given from the app was wrong and didn't match the numbers on the box.
The same thing happened with the listed house down the street. No one can meet you at a house.
Now I'm back in Texas and can't view houses in Georgia in 30 days. We both need to be refunded.
User's recommendation: Work with live real estate agents
Account paused
I have been using rently now for over 2 years. One day it just stopped working.
After almost 2 month I was able to speak with someone for them to tell me it was computer generated for the pause there was nothing they can do.
He told me I would have to find another way to view the properties which is contact the agent or owner. So unfair.
- Very convenient
- Box is damaged and one time the door know fell off
Preferred solution: Able to view properties I'm trying to move in the next 2 months.
Real Estate Expert Talks
"I'm a Huge Proponent of Building a Home" Ty Wilde About Real Estate Industry
To help every potential homeowner find answers to their most important real estate questions, we’ve invited Ty Wilde Realtor & New Home Construction Specialist. In this video interview, we asked Ty to share his vast experience and give expert advice on whether to build a house or buy a house, what’s the best time to buy a house, what to consider during the house inspection, and more.
Ty Wilde is the Utah Realtor and New Home Construction Specialist with over 15 years of experience. He helps people to go through the process of buying or selling a home.
Miami, Florida
Pissed
I have paid the so called 2.99 twice and have yet to be able to get into a single home for the last 2 months and 15 homes in the Ft Myers area. Today 5/10/23 I was trying to set up to see some more homes again when I couldn't do anything on the First Key Homes & Mainstreet Renewals listings.
I was on the phone between Rently and First Key for 3 hours straight to find out that Tently has suspended my account. Rently suspended my account an can not tell me why or fix the problem.
I have 3 weeks to get out of the place I am now and because of this I can not deal with any other realtor that also deals with Renly. Not sure (yet) what this companies deal or scam is but I'm glad I found out about Rently threw internet before I gave any sort of down payment because it looks like they have scammed a lot of people
User's recommendation: DO NOT USE ANY REALTOR THAT USING THIS COMPANY
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerNo lock box No serial number No customer service.
This is not reliable, have been to several properties and experience the same problem, then it locks you out for 24hr.
Clearly someone is not doing their job!
Preferred solution: A live person on the phone.
User's recommendation: Don't waste your gas use a realtor.
Atlanta, Georgia
To get inside trying to group the resident at 3939 Kendall Circle Loganville Georgia
No one seem to be able to help me I kept getting change from department of department from then I called progress and a car rental and I still didn't get assisting a sit by that house me and my wife almost an hour and a half trying to get in no one seem to be able to help us then to find a call tell me to hold on and hang up on me
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Literally same thing for me and my Bf!!!